Hey! I'm Ali
AI-Enabled IT Project & Delivery Manager
I lead end to end software delivery for distributed teams, working to your time zone. Currently delivering PlaneConnection, the aviation safety and flight operations platform built for the FAA's May 2027 compliance deadline. Previously: a school platform serving 300+ US schools and a Medicaid system that cut claim processing by 60%.
ABOUT ME
I run delivery for software teams building products people depend on. Right now that is PlaneConnection, a flight operations and aviation safety platform for FAA Part 135 operators, built against a May 2027 regulatory deadline that every charter operator in the United States has to meet. Before that: a school communication platform now serving 300+ schools across the US, a Medicaid claims system I led from scratch that cut processing time by 60%, and a food delivery platform operating in 19 states.
Today I am Senior IT Project Manager at Tech Dimensions, where I own the delivery function: methodology, governance, and the standards our project teams work to. Before that, years running projects end to end across healthcare, fintech, education technology, e-commerce and real estate. Scope, budget and risk, plus the difficult conversations that keep all three honest.
My work is remote by default and has been for years, across four countries and three time zones so far, on whichever hours the team actually runs on. In practice that means written-first communication, decisions recorded where anyone can find them, and a delivery rhythm that does not stall waiting for a timezone overlap.
The AI part is not a bolt-on. I use it inside delivery itself, drafting and pressure-testing requirements, summarizing stakeholder input, surfacing risk earlier in the backlog, and I help teams scope and ship AI features of their own. The accountability does not change: scope, schedule, budget, quality.
INDUSTRIES SERVED
Companies Where I've Made an Impact
WHAT I OFFER
Digital Transformation
Agile Project & Delivery Management
Strategic Planning
Team Leadership
Process Optimization
AI Product Delivery
Stakeholder Management
Risk Management
Budget Management
Go deeper
Tools & Methods
Tools are the easy part. The methods underneath them matter more, so it is worth being specific about which ones and when.
I run Agile and Scrum where product discovery is genuine, Kanban where the work is a continuous flow rather than a series of sprints, and a structured Waterfall or stage-gated approach where scope is fixed or a regulator sets the date. Most engagements end up as hybrid delivery, and I borrow from SAFe and PRINCE2 principles where a program genuinely needs that governance rather than because a framework says so. All of it sits inside a normal SDLC.
Day to day that means sprint planning, backlog grooming, roadmap planning, capacity and resource planning, budget forecasting, and milestone and deliverables tracking, with a maintained risk register and quality assurance oversight rather than a status call that hopes for the best. Across a portfolio it becomes program management and PMO standardization.
On the analysis side I author BRDs and FRDs, run requirement elicitation and user journey mapping, write API specifications, and work directly with REST API integration and SQL when a question is faster answered in the data than in a meeting. My technical exposure covers cloud on AWS, CI/CD principles, DevOps collaboration and SaaS architecture, across mobile and web platforms and AI and LLM-integrated systems. The GenAI tooling I actually use in delivery is Claude and ChatGPT for drafting and pressure-testing requirements, and Cursor for reading engineering repositories when a written answer is faster than a meeting.
The domains that experience sits in: aviation under FAA Part 135, healthcare and Medicaid, fintech and banking, e-commerce, EdTech, real estate, logistics and insurance, and AI-enabled SaaS.
RECOMMENDATIONS
EXPERIENCE
Senior IT Project Manager
Tech Dimensions
Digital transformation consultancy delivering enterprise software for clients in the US, UK, Australia and New Zealand.
- Lead delivery for a portfolio of 4 to 6 concurrent software projects across aviation, healthcare, fintech, real estate and SaaS, coordinating developers, designers and QA across US, UK, Australian and New Zealand time zones.
- Lead delivery of PlaneConnection, a cloud native flight operations and aviation safety platform for FAA Part 135 operators, with the roadmap planned around the FAA Safety Management System deadline of May 2027.
- Run Scrum ceremonies (sprint planning, stand ups, reviews and retrospectives) for 4 to 6 sprint teams, and tuned Jira and Confluence workflows to tighten sprint cadence and improve delivery predictability.
- Serve as primary contact for 6 to 10 C level and senior client stakeholders, turning business goals into BRDs, FRDs, API specifications and sprint ready user stories.
- Introduced risk registers and structured change control across the portfolio, keeping delivery on time and on budget while containing scope creep.
- Use Claude, ChatGPT and Cursor to speed up documentation, status reporting and repository review, improving the handoff between product and engineering.
- Mentor 2 to 3 junior project managers and coordinators on delivery frameworks, Jira governance and stakeholder communication.
Project Manager
Soft Pyramid LLC
US software services firm building custom web, mobile and SaaS products for North American clients.
- Managed 3 to 5 concurrent US client engagements end to end, including ParentPulse (school communication SaaS), Guide Protection (Shopify shipping insurance platform) and Pizza Twist (ordering platform across 19 US states).
- Owned scope, schedule, budget forecasts and resourcing for teams of 6 to 10 developers, designers and QA per engagement, delivering against agreed sprint commitments.
- Acted as primary client liaison across a 10 to 13 hour time zone gap with US Pacific and Eastern clients, keeping same day response times and weekly executive status reports.
- Standardized Jira workflows, retrospective templates and reporting cadence, later adopted by 4+ delivery pods, improving sprint predictability and stakeholder visibility.
- Supported presales with scoping and technical estimates for 5+ client proposals.
IT Project Manager
Tech Dimensions
Digital transformation consultancy delivering enterprise software for clients in the US, UK, Australia and New Zealand.
- Directed delivery of 3 to 5 concurrent software and digital transformation projects in software, banking, IT services and e-commerce for clients in the US, UK and APAC.
- Led Agile teams of 6 to 10 developers, designers, QA and business analysts through the full SDLC, from requirements elicitation and BRD and FRD authoring to deployment and post launch support.
- Built and maintained project plans covering timeline, budget, resourcing and risk, delivering 10+ engagements within scope and budget over 27 months.
- Identified, escalated and mitigated delivery risks early, protecting timelines and supporting long term client retention.
- Managed relationships with executive sponsors, product owners and technical leads, with most clients returning for follow on work.
IT Project Manager
Nearpeer
EdTech platform serving 2.3M+ learners preparing for CSS, MDCAT and FSc exams.
- Led delivery of AI enabled learning features, including personalized learning recommendations, live session infrastructure and interactive course materials.
- Coordinated a team of 6 to 10 content experts, full stack developers, designers and QA in weekly Agile sprints.
- Contributed to product initiatives linked to a reported 65% improvement in student exam scores, aligning delivery with academic owners and product leadership.
- Managed communication with academic content owners and product leadership, keeping delivery aligned with learning outcomes and platform KPIs.
Project Coordinator
VastMesh
Software development services firm delivering projects for business clients.
- Coordinated 2 to 3 concurrent software projects with teams of 4 to 6 developers and QA, delivering on time and within scope.
- Acted as liaison between project managers and engineering teams, applying Agile or Waterfall as each project required.
- Maintained requirements, schedules, status reports and risk assessments, and helped streamline sprint reporting.
PROJECTS
PlaneConnection
Project & Delivery Manager · FAA SMS deadline, May 2027
Cloud-native flight operations platform for FAA Part 135 operators. Unifies aviation safety management, flight ops, FBO and maintenance into one system, built for the May 2027 SMS compliance deadline.
Fine Wines Health
Project & Delivery Manager · Symptom-led routing, 4 journeys
Shopify storefront for a midlife women's health brand, combining provider access, hormone testing, supplements and community behind a symptom-led entry point rather than a category grid.
ParentPulse
Project Manager · 300+ US schools, 99.9% uptime
School management platform revolutionizing parent-school communication. Serving 300+ schools in United States with zero critical issues.
MedicaidSoft
Lead Project Manager · 60% faster claims processing
Healthcare management system streamlining Medicaid processes. Reduced claim processing time by 60%. I was the Lead Project Manager on development from scratch.
Guide Protection
Project Manager · 500+ merchants, 100% claim approval
Shipping insurance and protection platform for e-commerce merchants. Provides total coverage for lost, damaged, or stolen packages with superior claims management.
Prialto
Project Manager · 1000+ clients, migrated to Monday.com
Managed virtual assistant platform for busy professionals and enterprise teams. Led large-scale web application development and successfully migrated to Monday.com.
Why Not Natural
Project Manager · Shopify storefront, 15+ products
E-commerce supplement platform on Shopify with extensive product information and video content. Clean, bioavailable supplements with transparent quality standards.
REMAX
Project Manager · 9,000+ offices across 110+ countries
Global real estate platform with over 140,000 agents in 9,000+ offices across 110+ countries. Voted #1 Most Trusted Real Estate Agents in the USA.
Pizza Twist
Project Manager · 19 US states, 100+ locations
Multi-state fast food delivery platform serving 19 states. Built on Laravel and PHP with comprehensive CMS for order management, inventory control, and transaction processing.
Wileo
Project Manager · 100+ consultants, Stripe Connect
PMO consultancy platform connecting organizations with specialist engineering consultants. Built on WordPress with Stripe Connect payment gateway integration.
Barefoot Bridal
Project Manager · Destination wedding platform
Destination wedding planning platform with extensive third-party integrations including flight tracking, payment gateways, and transport APIs.
These are just a few of my projects. I have vast experience in complex software development, web application development, website development, UI/UX design, managing marketing teams, managing ecommerce platforms, and AI-enabled SaaS delivery. Additionally, I have extensive experience in setting up and automating project and delivery management tools, AI-assisted documentation, and LLM feature scoping such as Asana, Jira, Monday.com, ClickUp, and Notion.
Education
Bachelor of Science (Honours) in Economics
Government College University Lahore
Awarded the Roll of Honour, the university's highest distinction, for performance in the GCU Debating Society.
Languages
English and Urdu
English: fluent, PTE Academic 74/90, roughly equivalent to IELTS 7.5. Urdu: native.
Certifications
Certified Project Manager
Lahore University of Management Sciences (LUMS)
Scrum Fundamentals Certified (SFC)
SCRUMstudy
Project Management Certified by Google
Coursera
Be the Manager Who Fights for Their Team
What Makes Me Different
Delivery, Not Just Coordination
I own scope, schedule, budget and quality, not just the status report. When a project needs a hard call on trade-offs, I make it and explain the reasoning to the people it affects.
Zero to One, Not Just Maintenance
MedicaidSoft was built from scratch under my lead and cut claim processing time by 60%. I work well at the stage where requirements are still being argued about.
Written First, Across Time Zones
Distributed teams mean decisions live in the tracker rather than in someone's memory of a call. Two founders have said publicly that the time difference never slowed their project down.
Domains Where Defects Matter
Healthcare claims, shipping insurance, financial analytics and school communications. Places where a bug is not a cosmetic problem, and where compliance and data handling shape the plan from day one.
AI Inside the Process
I use AI to draft and pressure-test requirements, summarize stakeholder input and surface risk earlier in the backlog. I also help teams scope and ship AI features of their own, from chatbots to AI-assisted workflows.
Scale Without Drama
One platform serving 300+ schools, another live across 19 US states, another supporting a network of 140,000 agents. Growth exposes the weak parts of a delivery process, so I plan for it from the start.
Interested to Work with Me?
Project Consultation
Need expert guidance on your project? Let's discuss your requirements and create a roadmap for success.
- Comprehensive project assessment
- Strategic planning & roadmap development
- Risk analysis & mitigation strategies
- Resource allocation recommendations
- Timeline & budget estimation
- Best practices & methodology selection
Full Project & Delivery Management
Looking for end-to-end project and delivery management? I'll handle everything from planning to successful delivery.
- Complete project oversight & governance
- Cross-functional team coordination
- Regular progress reporting & stakeholder updates
- Budget management & cost optimization
- Risk management & issue resolution
- Quality assurance & delivery excellence
- Agile/Scrum implementation
- Post-launch support & optimization
Training & Workshops
Want to enhance your team's project management skills? Let's design a custom training program.
- Customized curriculum development
- Interactive hands-on exercises
- Industry best practices & methodologies
- Tool training (Jira, Asana, Monday.com)
- Agile & Scrum certification prep
- Ongoing support & Q&A sessions
Speaking & Recognition
National-level competitive debating and Model UN. Where the habit of arguing a position clearly, under time pressure, in front of people who disagree, first got built. It is the same skill stakeholder management runs on.
Roll of Honour
GC University Lahore
Feb 2020
Awarded with the highest award of Govt College University Lahore "Roll of Honour" for excellent performance in debating society (GCU-DS) for the year 2019.
1st Position: All Pakistan Inter-Collegiate Literary Competition
Government Postgraduate College Chakwal
Nov 2019
Awarded 1st position in the Punjabi Takra (Debate) category at the All Pakistan Inter-Collegiate Literary Competition 2019. This prestigious event, held on November 28, 2019, celebrated literary excellence across Pakistan.
All Pakistan Forman Declamation Competition (APFDC)
Forman Christian College (A Chartered University)
Nov 2018
Received a Certificate of Appreciation for participating in the prestigious All Pakistan Forman Declamation Competition (APFDC) 2018, organized by the Formanites Debating Society at Forman Christian College.
Lahore International Model United Nations (LIMUN)
Lahore International Model United Nations (LIMUN)
Nov 2018
Awarded a certificate for active participation in the Lahore International Model United Nations (LIMUN) held during the International Conference on Culture & Food Festival. Organized by the Youth Revolution Clan (YRC) and PACE 48.
Frequently Asked Questions
What is the difference between project management and delivery management?
Project management asks whether the plan is being followed. Delivery management asks whether the thing is going to ship, and what has to change for it to ship. The second question usually has an uncomfortable answer, because something has to give: scope, date, cost or quality. Delivery management means owning all four together and naming the trade-off early, while it is still cheap.
Do you take on operations management as well as project delivery?
Yes. Delivery teams rarely lose time where people assume. It is almost never engineering speed, it is stalled handoffs, unclear ownership and rework from requirements that were never pinned down. Operations work means measuring where the time actually goes, fixing the handoffs, and standing up PMO methodology and reporting so the fix outlasts the engagement.
How do you handle client onboarding on a new engagement?
By agreeing the outcome rather than only the scope, naming the constraints out loud, mapping who decides and who merely influences, and setting the reporting rhythm and escalation path before there is anything to escalate. Most engagements that fail did not fail in month five. They failed in week two, when an assumption went unexamined because raising it felt awkward.
What does an AI-enabled project and delivery manager do?
The role is conventional delivery management, with AI used inside the delivery process itself: drafting and refining requirements, summarizing stakeholder input, spotting risks earlier in the backlog, and cutting the reporting overhead that slows teams down. The accountability is unchanged, scope, schedule, budget and quality. The tooling around it is faster.
Which countries do you work with?
Delivery is remote, so the answer is wherever your team is. Client work to date has spanned the US, UK, Australia and New Zealand, including a food delivery platform operating in 19 US states and a real estate network present in over 110 countries. Those are the markets I have delivered in, not a list of the ones I work with. Europe, the Middle East, Canada and Asia Pacific all sit inside a workable overlap, and the written-first rhythm below is what makes that true rather than optimistic.
How do you handle delivery across different time zones?
With a written-first operating rhythm. Decisions, risks and status live in the tracker rather than in meetings, so progress does not stall waiting for an overlap window. Live time is reserved for the things that genuinely need discussion, planning, escalation and stakeholder alignment.
Which industries have you delivered software in?
Healthcare, fintech, education technology, e-commerce, real estate, logistics and insurance, IoT and travel. Case studies for each are published on this site, covering healthcare management systems, school management platforms, Shopify storefronts and PMO consultancy platforms.
What project management methodologies do you use?
Agile and Scrum for product delivery, with the ceremony level matched to the team rather than imposed. Where a program needs stage gates, fixed scope or formal governance, a structured plan-driven approach is used instead. Most engagements end up somewhere between the two.
What are your certifications?
Certified Project Manager from LUMS (Lahore University of Management Sciences), Scrum Fundamentals Certified (SFC) and the Google Project Management Certificate, alongside a current role as Senior IT Project Manager delivering enterprise software.
What does a typical engagement look like?
It starts with a conversation about the outcome you need and the constraints around it. From there the usual shape is a discovery pass over scope and risk, an agreed delivery plan with clear reporting, then execution against it. Engagements range from a single product build to standing up a PMO function.
How do we start working together?
Book a call through the scheduling section on this page, or reach out by email, WhatsApp, Signal or Telegram. The first conversation is about whether the work is a fit, not a sales pitch.
Schedule a Meeting
Let's discuss how I can help with your projects
Get in Touch
Reach out directly, I'm always here to help